Each Calune Customer has a right for refund if he/she is not satisfied with received services.
Every Refund are treated by Calune with reasonable care and skill.
Where Calune has reason to be believe that fraud is involved it will not be obliged to process a refund that a Customer requests.
Each customer can request a refund within 14 days from the registration date.
Refund request doesn't mean that refund will be provided. After Calune will check all information, final decision will be send to the Customer.
The company guarantees that the refund will be executed without undue delay.
Disputes between Customer and Calune regarding our Services may be reported to Customer Support online through the email@example.com at any time, or by phone.
Withdrawal and refund policy
Calune Refund Policy based on Consumer Rights Directive of 2011 for the European Union, which means that we do provide each Customer with a refund of primary payment within first 14 days after debiting funds from the card.
Seeking a refund
Customer has to inform Calune about his/her desire to get a refund. Customer needs to do it via email and send to firstname.lastname@example.org included “Refund Request” on the subject line.
Customer needs continue cooperation with Calune representative until the final resolution.
If Calune confirms refund eligibility, Customer gets an email confirmation.
When both sides confirmed refund, Calune representative will submit a refund and it will be send back to the original source of payment.
Calune has 24-48 hours to answer the Customer Request.
Calune keeps a right to refuse a refund request.
Only in special cases refund will be proceed when 14 days passed.
If Customer decided to block card, Calune is able to send refund back to the same bank account (for additional information Customer has to contact bank).
Calune has a right to change/ modify Refund Policy. By accepting this policy, Customer undertakes to check and monitor its changes on the web page.
If any of Calune Customers can`t accept or disagree with this Refund Policy are advised not to use Calune Services and terminate the contract within trial period (5 days).
Any extra payments which was paid not to Calune will not be refunded.